Terms & Conditions

1 1. Pricing & Taxes

All daily rates are quoted in Mexican Pesos (MXN) per day and do not include the applicable 16% Value Added Tax (IVA).

Important: Prices quoted on our website and WhatsApp do NOT include 16% IVA. Cash payments (MXN or USD) are exempt from IVA. Card payments (credit or debit) are subject to +16% IVA on the quoted rate.

ECAR Economy Car (Sedan, up to 5 pax): from $600 MXN/day (cash, no VAT)
SFAR Standard SUV (up to 7 pax): from $1,200 MXN/day (cash, no VAT)
MVAR Standard Minivan (7 pax): from $1,500 MXN/day (cash, no VAT)
FVAR Full-size Minivan (8 pax): from $1,600 MXN/day (cash, no VAT)
KVMR Commercial Passenger Van (12 pax): from $1,800 MXN/day (cash, no VAT)

Rates are subject to change without prior notice and may vary based on availability and season. See §15 for a full explanation of ACRISS/SIPP vehicle categories.

2 2. Required Documentation

The following documents are mandatory to complete a rental:

Note: Passport or government-issued photo ID is a mandatory requirement without exception. An expired or incomplete document will result in the rental being denied.

Valid driver's licence — national or international, unexpired
Passport or official government-issued photo ID — mandatory requirement
Credit or debit card in the renter's name (required if paying by card or for deposit)

All authorised drivers must present their valid driver's licence and ID at pick-up.

3 3. Driver Eligibility

Permitted drivers: Drivers between 18 and 70 years of age are accepted.
Additional driver: FREE — no extra charge.
Young driver surcharge (under 25): NONE — YukiCar does not apply young driver fees.

Minimum age: 18 years
Maximum age: 70 years
Additional driver: included at no cost
No surcharge for drivers under 25 years of age
All drivers must hold a valid driver's licence and present it at pick-up
A driver not listed on the rental agreement is not covered by insurance

4 4. Security Deposit

A refundable security deposit is required at the start of every rental. Minimum deposit amounts by vehicle category:

Vehicle Category	Minimum Deposit	Capacity
ECAR Economy Car (Sedan)	$3,000 MXN	Up to 5 pax
SFAR Standard SUV	$4,000 MXN	Up to 7 pax
MVARFVAR Minivan 7 or 8 pax	$5,000 MXN	Up to 8 pax
KVMR Commercial Van	$8,000 MXN	Up to 12 pax

The deposit is fully refunded upon return of the vehicle in the same condition as delivered, with the same fuel level. The deposit may be used to offset: outstanding rental charges, damage beyond normal wear and tear, missing accessories, or unresolved traffic fines issued during the rental period.

Se requiere un depósito de garantía reembolsable al inicio de cada renta. Montos mínimos por categoría:

Categoría	Depósito Mínimo	Capacidad
ECAR Auto Compacto (Sedán)	$3,000 MXN	Hasta 5 pax
SFAR SUV Estándar	$4,000 MXN	Hasta 7 pax
MVARFVAR Minivan 7 u 8 pax	$5,000 MXN	Hasta 8 pax
KVMR Van Comercial	$8,000 MXN	Hasta 12 pax

El depósito es totalmente reembolsable al devolver el vehículo en las mismas condiciones en que fue entregado y con el mismo nivel de combustible. El depósito puede utilizarse para cubrir: cargos pendientes, daños más allá del desgaste normal, accesorios faltantes o multas de tráfico generadas durante el período de renta.

5 5. Insurance Coverage

All rentals include four comprehensive insurance coverages at no additional cost:

Coverage	Description	Deductible
CDW — Collision Damage Waiver	Covers damage to the rental vehicle	10% of vehicle value
TP — Theft Protection	Partial coverage against vehicle theft	10% of vehicle value
SLI — Supplemental Liability Insurance	Third-party civil liability	—
PLI — Public Liability Insurance	Damage to third parties / property	—

Insurance coverage becomes void if the renter violates any clause of these Terms & Conditions, including driving under the influence, off-road use, or driving by an unlisted driver.

Todas las rentas incluyen cuatro coberturas de seguro sin costo adicional:

Cobertura	Descripción	Deducible
CDW — Daños por Colisión	Cubre daños al vehículo rentado	10% del valor del vehículo
TP — Protección contra Robo	Cobertura parcial contra robo del vehículo	10% del valor del vehículo
SLI — Responsabilidad Civil a Terceros	Suplemento de responsabilidad civil	—
PLI — Daños a Terceros	Daños a terceros y bienes de terceros	—

La cobertura de seguro queda sin efecto si el arrendatario viola cualquier cláusula de estos Términos, incluyendo conducir bajo los efectos del alcohol, uso fuera de carretera, o conducción por un conductor no registrado.

6 6. Included Benefits

Free airport transfer to/from Cancún International Airport (CUN) — pick-up or drop-off
Free additional driver — no extra charge, must be listed on the agreement
No young driver surcharge — drivers under 25 accepted at no extra cost
Unlimited mileage on all vehicles — drive anywhere within Mexico
WhatsApp support — contact us at any time during your rental

7 7. Rental Period

The rental period begins at the agreed pick-up date and time and ends at the agreed return date and time, as confirmed via WhatsApp.

Grace period: 59 minutes. If the vehicle is returned more than 59 minutes after the agreed time, a full additional day's rental fee will be charged. Rental days are calculated on a 24-hour basis from the pick-up time.

Early returns are not refunded for unused days unless previously agreed in writing.

8 8. Vehicle Usage

Paved roads only: The vehicle must be driven exclusively on paved or asphalt roads. Driving on unpaved roads, dirt tracks, beaches, riverbeds or any off-road terrain is strictly prohibited.
Winter tyres: Not applicable (N/A) — vehicles operate in a tropical climate year-round.
Subletting: The vehicle may not be sublet, lent, or used by any person not listed as an authorised driver.
Towing: The vehicle may not be used to tow trailers, caravans, or other vehicles.
Racing: Use in any motorsport, race, rally, or speed test is strictly prohibited.
Driving under the influence: Driving under the influence of alcohol, drugs or any impairing substance is strictly prohibited and voids all insurance coverage.
Smoking: Smoking inside the vehicle is prohibited. A cleaning fee will apply if the vehicle is returned with evidence of smoking.

9 9. Additional Services

The following accessories are available upon request, subject to availability. Please request them at the time of booking via WhatsApp:

Baby seat (infant car seat) — for infants up to approx. 13 kg
Child seat (toddler car seat) — for children approx. 9–18 kg
Booster seat (elevador) — for children approx. 15–36 kg

YukiCar cannot guarantee availability of child seats if not requested in advance. Please confirm when booking via WhatsApp.

10 10. Fuel Policy

YukiCar operates a full-to-full fuel policy. The vehicle is delivered with a full tank and must be returned with a full tank.

If the vehicle is returned with less fuel than at pick-up, a refuelling charge will apply at local pump prices plus a service fee. Receipts for fuel purchases may be requested as proof of return level.

11 11. Geographic Coverage

Vehicles may be driven throughout the territory of the United Mexican States. The unlimited mileage policy covers all travel within Mexico.

Taking the vehicle outside Mexico is strictly prohibited without prior written authorisation from YukiCar. Violation voids all insurance coverage and the renter assumes full liability for any loss or damage.

12 12. Accidents & Breakdowns

In the event of an accident, breakdown, or theft, follow these steps immediately:

Ensure the safety of all occupants and, if necessary, move to a safe location.
Contact YukiCar immediately via WhatsApp: +52 998 225 5138.
Do not move the vehicle until instructed (unless required for immediate safety).
Obtain a police report (reporte policial) — required for all insurance claims.
Do not admit liability or make any payment to third parties without YukiCar's authorisation.
Document the scene with photos of the vehicle, any damage, licence plates and surroundings.

Failure to follow these steps may affect insurance coverage and the renter's liability for damages.

13 13. Cancellation

To cancel or modify a reservation, please contact YukiCar via WhatsApp as early as possible. Specific cancellation terms will be communicated at the time of booking confirmation.

YukiCar reserves the right to cancel a reservation in the following cases:

Required documentation not presented at pick-up
The renter does not meet the driver eligibility requirements
Evidence of intent to misuse the vehicle

14 14. Governing Law

These Terms and Conditions are governed by the laws of the United Mexican States. Any dispute arising from or in connection with a rental agreement shall be subject to the exclusive jurisdiction of the competent courts in Cancún, Quintana Roo, Mexico.

YUKI CAR RENTAL S.A.S. DE C.V. reserves the right to amend these Terms and Conditions at any time. The version in force at the time of rental shall apply.

15 15. Vehicle Classification – ACRISS/SIPP Standard

YukiCar classifies its entire fleet using the ACRISS/SIPP (Association of Car Rental Industry Systems Standards / Standard Interline Passenger Procedures) international vehicle coding standard. This is the same classification system used by global OTAs (Online Travel Agencies), travel agencies, and car rental marketplaces worldwide.

How the 4-Character Code Works

Each ACRISS code is a 4-character string with the structure: [Category] [Type] [Transmission] [Fuel + A/C]

Position	Characters	Meaning	YukiCar Values
1 — Category	E · S · M · F · K	E = Economy · S = Standard · M = Mini/Minivan · F = Full-size · K = Commercial	E, S, M, F, K
2 — Type	C · F · V	C = 4-door sedan · F = SUV/Crossover · V = Passenger van	C, F, V
3 — Transmission	A · M	A = Automatic · M = Manual	A (most vehicles) · M (Hiace)
4 — Fuel + A/C	R	R = Petrol/Gasoline + Air Conditioning included	R (all vehicles)

YukiCar Fleet — ACRISS Classification Table

ACRISS Code	Category Name	Capacity	Example Vehicles	Transmission
ECAR	Economy Car	Up to 5 pax · 2 bags	Nissan Versa, Nissan V-Drive, VW Vento, Chevrolet Aveo, Kia K3	Automatic
SFAR	Standard SUV	Up to 7 pax · 3 bags	Toyota Avanza	Automatic
MVAR	Standard Minivan	Up to 7 pax · 4 bags	Dodge Grand Caravan, Chrysler Town & Country	Automatic
FVAR	Full-size Minivan	Up to 8 pax · 5 bags	Kia Sedona or similar	Automatic
KVMR	Commercial Passenger Van	Up to 12 pax · 8 bags	Toyota Hiace	Manual

"Or similar" guarantee: When a specific vehicle model is shown as an example, YukiCar may substitute it with an equivalent vehicle of the same ACRISS category or higher, with equal or greater passenger and luggage capacity. The ACRISS code — not the specific model — is the contractual commitment, in line with international car rental industry standards.

Reference: ACRISS official car codes — www.acriss.org

YukiCar clasifica toda su flota utilizando el estándar internacional ACRISS/SIPP (Association of Car Rental Industry Systems Standards / Standard Interline Passenger Procedures). Este es el mismo sistema de clasificación utilizado por las principales OTAs (Agencias de Viaje en Línea), agencias de viajes y marketplaces de renta de autos a nivel mundial.

Cómo funciona el código de 4 caracteres

Cada código ACRISS es una cadena de 4 caracteres con la estructura: [Categoría] [Tipo] [Transmisión] [Combustible + A/A]

Posición	Caracteres	Significado	Valores YukiCar
1 — Categoría	E · S · M · F · K	E = Económico · S = Estándar · M = Mini/Minivan · F = Tamaño completo · K = Comercial	E, S, M, F, K
2 — Tipo	C · F · V	C = Sedán 4 puertas · F = SUV/Crossover · V = Van de pasajeros	C, F, V
3 — Transmisión	A · M	A = Automático · M = Manual	A (mayoría) · M (Hiace)
4 — Combustible + A/A	R	R = Gasolina + Aire Acondicionado incluido	R (todos los vehículos)

Flota YukiCar — Tabla de Clasificación ACRISS

Código ACRISS	Categoría	Capacidad	Ejemplos de Vehículos	Transmisión
ECAR	Auto Compacto	Hasta 5 pax · 2 maletas	Nissan Versa, Nissan V-Drive, VW Vento, Chevrolet Aveo, Kia K3	Automático
SFAR	SUV Estándar	Hasta 7 pax · 3 maletas	Toyota Avanza	Automático
MVAR	Minivan Estándar	Hasta 7 pax · 4 maletas	Dodge Grand Caravan, Chrysler Town & Country	Automático
FVAR	Minivan Full-Size	Hasta 8 pax · 5 maletas	Kia Sedona o similar	Automático
KVMR	Van Comercial de Pasajeros	Hasta 12 pax · 8 maletas	Toyota Hiace	Manual

Garantía "o similar": Cuando se muestra un modelo específico como ejemplo, YukiCar puede sustituirlo por un vehículo equivalente de la misma categoría ACRISS o superior, con igual o mayor capacidad de pasajeros y equipaje. El código ACRISS — no el modelo específico — es el compromiso contractual, en línea con los estándares internacionales de la industria de renta de autos.

Referencia: Códigos oficiales ACRISS — www.acriss.org