Política de Privacidad | YukiCar Renta de Autos Cancún y Tulum

1 1. Data Controller

In compliance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and its Regulations, YUKI CAR RENTAL S.A.S. DE C.V. ("YukiCar", "we", "us") informs you of how we collect, use and protect your personal data.

Data Controller: YUKI CAR RENTAL S.A.S. DE C.V.
Location: Cancún, Quintana Roo, México
Contact: info@yukicar.com · WhatsApp +52 998 225 5138

This Privacy Policy applies to personal data collected through our website, WhatsApp channel, and in person at the time of vehicle rental.

2 2. Personal Data Collected

We collect only the personal data necessary to provide our car rental service. This may include:

Identification data: full name, date of birth, nationality, passport number or official ID number
Contact data: email address, phone / WhatsApp number
Driver's licence: licence number, issuing country, expiry date
Financial data: card type and last four digits (deposit authorisation only; we do not store full card numbers)
Location & trip data: pick-up and drop-off locations, rental dates

Sensitive data: We do not collect sensitive personal data (health, biometric, racial, religious, or political data) as part of our standard rental process.

3 3. Purposes of Processing

Primary purposes (necessary for the rental service; you may not opt out without affecting service delivery):

Verify your identity and driver eligibility
Process, confirm and manage your reservation
Issue the rental agreement and related documentation
Manage the security deposit authorisation and release
Process payment and issue invoices where requested
Provide roadside assistance and emergency support
Comply with legal obligations under Mexican law (tax, insurance, traffic authorities)

Secondary purposes (marketing and analytics; you may opt out without affecting service):

Send promotional offers, discounts, and news about YukiCar services
Conduct customer satisfaction surveys
Analyse usage patterns to improve our website and service

To opt out of secondary purposes, email us at info@yukicar.com or contact us via WhatsApp with the subject "Opt-out marketing".

4 4. Data Transfers

We do not sell or commercially transfer your personal data to third parties. Data may be shared only in the following cases, which do not require your consent under Article 37 of the LFPDPPP:

Insurance company: to process claims arising from the rental (collision, theft, liability)
Payment processor: strictly for authorising the security deposit or card payment
Government and law-enforcement authorities: when required by applicable Mexican law (e.g. traffic incidents, judicial orders)
Roadside assistance provider: to dispatch emergency support to your location

Any transfer beyond the above requires your express prior consent.

5 5. Your Rights (ARCO)

Under the LFPDPPP you have the following rights regarding your personal data held by YukiCar:

A

Access

Request to know which personal data we hold about you, how it is used, and with whom it has been shared.

R

Rectification

Request correction of inaccurate or incomplete personal data, providing supporting documentation.

C

Cancellation

Request deletion of your personal data when it is no longer necessary for the purposes it was collected, subject to legal retention obligations.

O

Opposition

Object to the processing of your personal data for secondary purposes (e.g. marketing), or when processing causes you harm or prejudice.

You also have the right to revoke consent you have previously granted for the processing of your personal data, where applicable, without retroactive effect.

6 6. Exercising Your Rights

To exercise any ARCO right or revoke consent, send us a request following these steps:

Contact us via WhatsApp (+52 998 225 5138) or email (info@yukicar.com) with the subject "ARCO Request".
Provide your full name and a copy of your official ID so we can verify your identity.
Describe the right you wish to exercise and the personal data to which your request refers.
We will acknowledge your request within 5 business days and respond within 20 business days.

There is no charge for processing an ARCO request. If you are not satisfied with our response, you may file a complaint with the INAI (Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales) at home.inai.org.mx.

7 7. Data Security

YukiCar implements administrative, technical and physical security measures to protect your personal data against loss, theft, unauthorised access, disclosure, alteration or destruction, in accordance with the LFPDPPP and its Regulations.

Restricted access: only authorised personnel handle personal data, under confidentiality obligations
Encrypted transmission: all data sent through our website uses HTTPS/TLS encryption
Minimal retention: we keep personal data only for as long as legally required or necessary for the service
No full card storage: we never store complete payment card numbers in our systems

Despite these measures, no transmission over the internet is completely secure. If you suspect any breach of your personal data, please notify us immediately.

8 8. Cookies

Our website uses cookies and similar technologies to ensure proper functionality and improve your browsing experience. The types of cookies we use are:

Essential cookies: required for the website to function correctly (e.g. language preference stored in localStorage). These cannot be disabled.
Analytics cookies: anonymous usage statistics to help us understand how visitors interact with the site (e.g. pages visited, time spent). No personally identifiable information is collected.

We do not use advertising cookies, profiling cookies, or cookies to track you across third-party websites.

You may disable non-essential cookies through your browser settings at any time. This will not affect your ability to use the site's core features.

9 9. Policy Changes

YUKI CAR RENTAL S.A.S. DE C.V. reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal obligations, or service offerings.

Any changes will be published on this page with an updated "Last updated" date. We encourage you to review this page periodically. Your continued use of our services after a change is posted constitutes your acceptance of the updated policy.

If changes are material (e.g. a new purpose for processing your data), we will notify you directly via WhatsApp or email where we hold your contact details.

10 10. Contact

For any questions, requests or complaints regarding this Privacy Policy or the processing of your personal data, please contact our Privacy Officer:

YUKI CAR RENTAL S.A.S. DE C.V.
Cancún, Quintana Roo, México
info@yukicar.com
+52 998 225 5138

We will respond to privacy-related inquiries within 5 business days.

Privacy Policy